Refund policy

At Szyveno, we want you to be completely satisfied with your purchase. If your product arrives damaged, defective, or you are not satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, including all accessories and components.
  • You must provide proof of purchase or your order number.
  • The product must not have been damaged due to improper use, accidents, or modifications.

2. Damaged or Defective Products

If your product arrives damaged or does not work properly, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the damage or defect

After reviewing your request, we may offer a replacement or a full refund, depending on the situation.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged through misuse or improper handling
  • Products that have been modified or altered
  • Items returned without their original packaging or accessories
  • Gift cards or promotional items, where applicable

4. How to Request a Return

To request a return, please contact us at [your customer support email] with your order number and the reason for your return.

If your return is approved, we will provide you with instructions on where and how to send the product.

Please do not send your product back before receiving return instructions from us.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will provide appropriate instructions regarding return shipping.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

If you receive a defective or damaged product, we may offer a replacement instead of a refund, subject to product availability.

If you would like to exchange your product for another reason, please contact our support team and we will let you know whether an exchange is possible.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account again.
  2. Contact your credit card or payment provider.
  3. Contact your bank, as processing times can vary.
  4. If you still have not received your refund, contact us at szveno358@gmail.com