Shipping policy
At Szyveno, we work hard to process and deliver your order as quickly as possible. Please review the information below for details about our shipping process.
1. Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders are not normally processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
2. Shipping Time
Estimated delivery time is generally 5–10 business days after your order has been processed.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and the shipping carrier.
3. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Please allow some time for the tracking information to become active after the package has been handed over to the carrier.
If your tracking information has not updated for several business days, please contact us at:
5. Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible at szveno358@gmail.com.
We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made once an order has entered the shipping process.
Szyveno is not responsible for orders delivered to an incorrect address provided by the customer.
6. Delayed or Lost Packages
While we work with reliable shipping carriers, delays can sometimes occur due to circumstances outside our control, including:
- Weather conditions
- Carrier delays
- Holidays or high shipping volumes
- Incorrect or incomplete addresses
- Customs processing
- Other unforeseen circumstances
If your package appears to be lost or has not been delivered within a reasonable timeframe, please contact us at szveno358@gmail.com and provide your order number.
We will work with you to help resolve the issue.
7. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged package
- Photos or video of the damaged product
This will help us investigate the issue and determine the appropriate solution.
8. International Orders
For international orders, delivery times may vary depending on the destination country and local customs procedures.
Customers may be responsible for any applicable customs duties, taxes, or other fees charged by their country, unless otherwise stated at checkout.
Szyveno is not responsible for delays caused by customs or local authorities.
9. Multiple Items in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on availability and fulfillment arrangements.
If your items arrive in separate packages, you may receive more than one tracking number.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Szyveno
Email: szveno358@gmail.com
We're happy to help with any shipping-related questions or concerns.